If you have more than 10 staff, have a regular need to train new hires, have staffing schedules that make it difficult for staff to leave the office to get trained, or just want a more comprehensive approach to making a cultural change in your credit union, it makes sense to become an Internal Certified MAP Trainer.

		Flexible, Modular Format – Enjoy complete flexibility in scheduling your training sessions with MAP’s modular format.  The hands-on experiential training approach enables you to arrange training schedules that ensure adequate staff coverage during peak lobby traffic hours.  Employees meet as frequently as you desire over a period of time. Between trainings, employees put their new knowledge and skills into action, reporting back on their successes.

A Comprehensive Approach – Save time and money by having one or more in-house Certified MAP Trainers. The program is easy to train since the Trainer’s Guide outlines a systematic approach, instructing trainers on what to say and do. Everything you need to conduct a successful employee development program is included as part of the Trainer Certification, including …

•	Comprehensive ready-to-use Trainer’s Guide with step-by-step guidance for leading each MAP training module
•	PowerPoint presentation on CD
•	Games, activities and training aids
•	Participant Workbook for all 9 modules
•	Unlimited access to download additional Participant Workbooks
•	Lunch and refreshments every day
•	Certificate suitable for framing

Save Time & Money – Get new employees up to speed quickly in your Member Advocacy Culture.  With a Certified Trainer on staff, there’s no need to wait for—or pay the expense of – scheduling an external trainer to come in and conduct sessions.

Ongoing Support Ensures Success – Research and experience show us that single-event training programs quickly lose their impact.  To help you continuously build a culture of Member Advocacy, the Trainer Certification includes three years of ongoing support as part of your license agreement.  These valuable tools and services include …

•	Unlimited access to Participant Workbooks (complimentary downloads from our website or order hardcopy workbooks through Strategic Solutions for $35 each)
•	Coaching follow-up tools to be used by trainers, managers and supervisors to reinforce and further enhance staff’s MAP skills
•	Membership in the MAP Certified Trainer Community with online access to best practices, creative new ideas, and peer support
•	Access to a MAP Master Trainer to resolve questions and help you move through any roadblocks in establishing your Member Advocacy Culture
•	Trainer Guide supplements for new Life Event modules as they are released, along with updated instructional aids
•	A quarterly newsletter with information and activities managers can use to reinforce staff’s use of MAP skills, fresh ideas on how various product solutions solve Life Event problems, Trainer Tips, and more

Affordable Long-Term Solution – Upon completion of the Trainer Certification, your credit union is licensed to continuously train all of your employees in the MAP program, including new hires. The three-year license agreement (renewable annually thereafter) is based on your credit union’s asset size.  Your first-year license fee is included with your Trainer Certification registration.  Following the first year, license fees are billable annually.  View license agreement.

Superior Return on Investment – A typical MAP-trained employee assisting members with just 12 additional average-size loans would generate $4,800 in additional revenue the first year alone.  That’s like earning $25 for every $1 you spend on training. Do the math for your credit union! Download ROI Calculator (Excel) or a ROI Worksheet (PDF). View a Sample ROI (PDF).

Experience in-depth opportunities to learn and practice (with feedback) how to train employees in each of the MAP modules.

Gain effective trainer skills designed to engage participants’ thinking, contributions, and retention.

Become skilled in the use of the comprehensive Trainer’s Guide, including delivering training content, facilitating discussions, running games and activities, giving demonstrations, guiding skill practice, and providing effective feedback.

Enhance your trainer skills at gaining participation and buy-in, stimulating learner motivation, increasing retention and on-the-job application, and creating a supportive learning environment.

Small class size ensures plenty of one-on-one coaching and support from your Master Trainer.

Work with and train various components of the MAP training program throughout the Boot Camp (plan for one to two hours of preparation time each evening).

Registration includes a Trainer’s Guide, PowerPoint Presentation on CD and other instructional aids, one Participant Workbook, lunch and refreshments every day, and a certificate suitable for framing. 

Held twice a year at the Oasis Education & Retreat Center near Minneapolis, Minnesota.  Program Dates & Pricing.

Economical lodging and transportation is available.

A $300 registration discount is available to each additional registrant from your credit union attending the same Boot Camp.