Do your employees LOVE to sell? Are existing members regularly referring family and friends to your CU? Are key members at risk of being lured away by the competition? How many are already there? Are slim margins making it more difficult to compete on price while competitors are multiplying in your community? Having a sustainable service and sales culture in place is no longer an option—but a reality for business survival! From this program, you’ll learn about the six elements required in setting up—or revving up—a sustainable culture that takes service to a new level—delivering immediate payback, heightened member satisfaction and increased staff motivation. Having successfully developed her first credit union service and sales culture 22 years ago, Jeanne shares proven methods for creating sustainable, long-term results in your organizational culture.

			“She is funny, energetic, entertaining; concrete ideas that are immediately useful at my credit union. This was the best day.” —CUNA Mutual Discovery Conference participant
			“Your presentation made the one hour drive (especially the day before Memorial Day weekend) very worthwhile! I only wish more of our staff would have been able to attend. I’m sure our chapter will be in contact with you again soon! We enjoyed your enthusiasm and your insight.” —Sue Lentner, VP, T&L Credit Union
			“Great information. Fantastic session!” —Michigan CU League Annual Convention participant
			“You did it again! Thank you for making the SEG Management and Marketing Conference a success. Your program was very well received by the audience. Some of the comments included: ‘very good content – new ideas and perspectives were achieved’ and ‘excellent speaker – helpful handouts.’ You are very enjoyable to work with and you make planning conferences easy.” —Liz Taetz, Missouri CU System
			“Fun and thought provoking.” —Corporate Marketing Forum participant